Welcome to DC Global Logistics Inc. (“DC Global Logistics,” “we,” “our,” or “us”). These Terms of Service govern your use of our website and the logistics, freight, customs coordination and related services provided by us.

By accessing our website or requesting our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. Our Services

DC Global Logistics provides and coordinates international freight and logistics services, including:

• Air freight imports

• Ocean freight

• U.S. customs clearance coordination

• Warehousing and distribution

• Door-to-door and DDP services

• Documentation and insurance coordination

• Cargo pickup and delivery

• Special, project and oversized cargo handling

• Temperature-controlled shipments

• Hazardous and regulated cargo coordination

• Freight originating from India, Asia and Europe and moving into the United States

The specific services available for a shipment depend on its origin, destination, commodity, applicable regulations, carrier requirements and other circumstances.

2. Quotes and Rates

Quotes provided by DC Global Logistics are based on the information supplied by the customer at the time of quotation.

A quote may depend on factors including:

• Origin and destination

• Cargo description and classification

• Weight and dimensions

• Shipping mode

• Carrier availability

• Fuel and security charges

• Customs duties and tariffs

• Government fees

• Storage or handling charges

• Delivery requirements

Unless expressly stated otherwise in writing, a quote is not a guarantee that the final transportation or import cost will remain unchanged.

Additional charges may apply when shipment details change, documentation is incomplete or inaccurate, cargo requires additional handling, or government, carrier or other third-party charges change.

3. Customer Responsibilities

Customers are responsible for providing complete and accurate information and documentation required for their shipment.

This may include:

• Commercial invoices

• Packing lists

• Certificates of origin

• Importer and consignee information

• Commodity descriptions

• Product classifications

• Shipment weights and dimensions

• Required permits or licenses

• FDA or other agency information

• Any other documents required for customs or transportation

The customer is responsible for ensuring that the information provided to DC Global Logistics is accurate and complete.

4. Customs and Regulatory Compliance

DC Global Logistics may coordinate customs clearance through a licensed customs broker and may assist with documentation and compliance requirements.

However, customs decisions, inspections, examinations, duties, tariffs, classifications and government requirements are ultimately determined by the applicable authorities.

Customers are responsible for providing accurate information regarding their goods and complying with applicable import, export and regulatory requirements.

Additional duties, taxes, penalties, storage charges, examination fees or other government-related costs may be charged to the customer where applicable.

5. Prohibited and Restricted Cargo

Customers must disclose the nature of their cargo accurately before shipment.

Certain goods may be prohibited, restricted or subject to special handling requirements, including hazardous materials, regulated products, controlled goods, food products, pharmaceuticals, perishables and other commodities regulated by government agencies or carriers.

DC Global Logistics may refuse, delay or cancel transportation of cargo that:

• Is prohibited by law

• Has not been properly declared

• Requires documentation that has not been provided

• Does not meet carrier requirements

• Creates a safety or compliance risk

The customer remains responsible for any consequences resulting from inaccurate or incomplete cargo declarations.

6. Carrier and Third-Party Services

DC Global Logistics may arrange transportation and related services through airlines, ocean carriers, trucking companies, warehouses, customs brokers, insurance providers, agents and other third-party service providers.

The services of such providers may be subject to their own terms, conditions, tariffs and limitations of liability.

We may rely on these providers to perform portions of the transportation or logistics service and are not responsible for matters outside our reasonable control.

7. Ocean Shipments and Direct Consignment

Where specifically agreed, ocean shipments may be arranged on direct carrier bills of lading and consigned to the customer.

The exact carrier, routing, documentation and commercial terms will depend on the shipment and applicable carrier requirements.

Any service arrangement involving direct carrier contracts remains subject to the applicable carrier’s terms and conditions.

8. Delivery Times

Estimated transit times and delivery dates are provided for planning purposes only.

Shipments may be delayed because of:

• Weather

• Port or airport congestion

• Carrier schedules

• Customs inspections

• Government actions

• Documentation issues

• Security requirements

• Mechanical or operational problems

• Labor disruptions

• Natural disasters

• Other events outside our reasonable control

We will make reasonable efforts to communicate material delays when information becomes available.

9. Warehousing and Storage

Where warehousing or storage is arranged, applicable storage, handling, receiving, palletizing, deconsolidation and other facility charges may apply.

Customers are responsible for providing timely delivery instructions and collecting or arranging delivery of cargo within the agreed period.

Additional storage or handling charges may apply when cargo remains at a facility beyond the agreed period.

10. Insurance

Cargo insurance may be available upon request and subject to the terms and conditions of the applicable insurance provider.

Unless insurance has been specifically arranged and confirmed, customers should not assume that their cargo is fully insured against loss, damage or delay.

Any insurance claim will be subject to the applicable insurance policy, exclusions, limits and claim procedures.

11. Payment and Charges

Customers are responsible for paying all agreed freight charges, customs-related costs, duties, taxes, storage fees, delivery charges and other applicable amounts.

Payment terms will be communicated in the applicable quotation, invoice, service agreement or other written arrangement.

Failure to make required payments may result in delays, suspension of services, storage charges or other applicable costs.

12. Website Use

You may use our website only for lawful purposes.

You agree not to:

• Use the website for fraudulent or unlawful activities

• Submit false or misleading information

• Attempt to gain unauthorized access to our systems

• Interfere with website security or functionality

• Introduce malicious software or harmful code

• Copy or misuse website content without permission

We reserve the right to restrict or terminate access to the website where misuse is suspected.

13. Website Content

We make reasonable efforts to keep information on our website accurate and current. However, service descriptions, rates, availability, transit times and other information may change without notice.

Website content is provided for general informational purposes and does not constitute a binding transportation agreement or guarantee of service unless expressly confirmed in writing.

14. Intellectual Property

The content of the DC Global Logistics website, including text, graphics, logos, images, design elements and other materials, is owned by or licensed to DC Global Logistics unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our website content without prior written permission.

15. Limitation of Liability

To the extent permitted by applicable law, DC Global Logistics will not be responsible for indirect, incidental, special or consequential losses arising from delays, carrier disruptions, customs actions, government decisions, loss of business, loss of profits or other circumstances outside our reasonable control.

Any liability relating to transportation, cargo loss or damage may also be subject to the applicable carrier’s terms, bill of lading, tariff, service agreement, insurance policy or other governing document.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

16. Force Majeure

We are not responsible for failure or delay in performing our obligations when caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, strikes, labor disputes, pandemics, government actions, customs restrictions, port closures, carrier disruptions, cyber incidents or other unforeseen events.

We will make reasonable efforts to minimize the impact of such events on affected shipments.

17. Indemnification

To the extent permitted by law, the customer agrees to indemnify and hold DC Global Logistics and its employees, representatives and service partners harmless from claims, losses, penalties, costs or expenses arising from:

• Inaccurate or incomplete shipment information

• Improper cargo declarations

• Failure to provide required documentation

• Violation of applicable laws or regulations

• Shipment of prohibited or undeclared goods

• Customer instructions or actions that cause a loss or claim

18. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices or legal requirements.

The updated version will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

20. Governing Law

These Terms of Service shall be interpreted and governed by the applicable laws governing DC Global Logistics Inc., without regard to conflict-of-law principles.

Any dispute relating to these Terms or our services will be subject to the jurisdiction of the appropriate courts, unless otherwise agreed in a written service or transportation agreement.

21. Contact Us

If you have questions regarding these Terms of Service or our logistics services, please contact us:

DC Global Logistics Inc.

Phone: + (718) 878-1269

Email: Quotes@dcglobal-logistics.com

Service Coverage: India, Asia, Europe & USA